FAQ's

We strive to maintain availability of all items/products listed on our online shop. However, due to the success of a particular item, it is possible that an item can be temporarily out of stock. Should this occur, we will endeavour to temporarily remove that item from the online store until such time as it is back in stock. Should you order an item that is not in stock, someone will contact you and this will be resolved. Our aim is always to keep the online shop current so as to avoid any potential disappointment.

Yes, you can place an order from anywhere in the world. However, we only deliver to certain areas within South Africa.

At Chrysalis, customer safety is paramount. As a result, we have elected to use Payfast as the Payment Gateway of choice. Payfast uses a secure payment process. Please feel free to peruse the website pertaining to Payfast - https://www.payfast.co.za/what-is-payfast/ 

Website orders within South Africa will be delivered free of charge.
If you would like a shipping quote to another country please contact us, we will be happy to help.
Please note: All orders take approximately 2 - 3 weeks for delivery.
To follow up on a delivery, please contact Claire at 011 2626092

If for any reason you are unsatisfied with your purchase please return it to us within 14 days in its original condition for a full refund. Please ensure the products has been unused, unwashed and still with the original packing. We will not refund the shipping costs unless there is a product or manufacturing fault.

You can set up your gift list up to 6 months prior to your wedding date. This will ensure that all the gifts you require will be available when your guests purchase them

Nothing, the service is absolutely free to both you and your guests, including free delivery to an address in South Africa.

Our Gift Registry service will send you a detailed list of exactly who purchased each item as well as their postal address, to assist you with your Thank You cards.

Once a guest has purchased a chosen gift it is automatically marked off as sold on your gift list. In the unlikely event of a duplication happening, we will exchange or refund the duplicate.