Terms And Conditions

Shipping & Delivery

Website orders within South Africa will be delivered free of charge.
If you would like a shipping quote to another country please contact us, we will be happy to help.
Please note: All orders take approximately 2 - 3 weeks for delivery.
To follow up on a delivery, please contact Claire at 011 2626092

Privacy & Security

When you register or place an order with us, we ask for information such as your name, e-mail address and telephone number. We will only use your telephone number if we need to contact you if there is a problem with your order or to organize delivery. All this is necessary to process your request or order and will not be given out to any 3rd parties. If for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service team. They will happily review your file and update the records if required. You can contact our customer service team by email.

sales@chrysalislifestyle.com

Returns & Replacements

If for any reason you are unsatisfied with your purchase please return it to us within 14 days in its original condition for a full refund. Please ensure the products has been unused, unwashed and still with the original packing.  We will not refund the shipping costs unless there is a product or manufacturing fault.

Privacy Policy

This is the web site of Chrysalis Lifestyle.

Our postal address is PO Box                    Wendywood, Johannesurg.

 We can be reached via e-mail at sales@chrysalislifstyle.com  or you can reach us by telephone at (+27) 11 262 6092  (+27) 11 262 2053.

 For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We collect only the domain name, but not the e-mail address of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail. User-specific information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, fax number, payment information (e.g., credit card number and billing address).

The information we collect is used to notify consumers about updates to our Web site, used by us to contact consumers for marketing purposes. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

 We do not partner with or have special relationships with any ad server companies. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 

Internal record keeping:

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent un authorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at gaby@grannygoose.com
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Frequently Asked Questions

Setting up your Gift Registry with Chrysalis...

  • When can I set up my Gift List?
  • You can set up your gift list up to 6 months prior to your wedding date. This will ensure that all the gifts you require will be available when your guests purchase them.
     
  • How much does it cost to set up a wedding list?
  • Nothing, the service is absolutely free to both you and your guests, including free delivery to an address in South Africa.
     
  • How do I set up my Gift List?
  • Our Gift Registry service we will send you a detailed list of exactly who purchased each item as well as their postal address, to assist you with your Thank You cards.
     
  • What happens if I receive a duplicate gift?
  • Once a guest has purchased a chosen gift it is automatically marked off as sold on your gift list. In the unlikely event of a duplication happening, we will exchange or refund the duplicate.