At Chrysalis Bespoke Linen, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, create an account, place an order, or interact with our online store.
By using our website, you agree to the terms of this Privacy Policy.
This website is owned and operated by Chrysalis Bespoke Linen.
For privacy-related questions, order queries or requests regarding your personal information, please contact us:
Chrysalis Bespoke Linen
Contact: Claire
Telephone: 011 262 6092
We may collect personal information that you provide to us directly, including:
your name and surname
email address
telephone number
billing address
delivery address
order details
payment confirmation details
account login details, if you create an account
product preferences, sizes, colours or customisation choices
embroidery, monogram or personalised order details
messages or enquiries submitted through our website or contact forms
We may also automatically collect certain technical information when you use our website, such as:
IP address
browser type
device information
pages visited
referring website
cookies and usage data
We use your personal information to:
process and fulfil your orders
deliver products to you
contact you about your order
respond to enquiries
manage returns, refunds or exchanges
provide customer support
create and manage customer accounts
personalise your shopping experience
improve our website and services
prevent fraud and protect website security
comply with legal, tax and accounting obligations
send marketing communications, where you have consented or where permitted by law
We will only use your personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect.
Payments are processed through secure third-party payment providers.
Chrysalis Bespoke Linen does not store your full card details on our website. Payment information is handled by the relevant payment provider according to their own security and privacy policies.
Our website uses cookies and similar technologies to improve your browsing experience and support website functionality.
Cookies are small files stored on your device when you visit a website. We may use cookies to:
keep your cart working correctly
remember your preferences
support secure checkout
analyse website traffic
improve website performance
support marketing or advertising features, where applicable
You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality of the website, including cart and checkout features.
If you subscribe to our newsletter or agree to receive marketing communication, we may send you updates, offers, product news or other relevant information.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.
We will not sell your personal information to third parties for marketing purposes.
We may share your personal information with trusted service providers where necessary to operate our business and fulfil your order.
This may include:
courier and delivery companies
payment processors
website hosting providers
email service providers
website analytics providers
professional advisers, where required
legal or regulatory authorities, where required by law
We only share the information necessary for these providers to perform their services.
Some of the services we use, such as website hosting, email, analytics or payment tools, may store or process information outside South Africa.
Where this happens, we take reasonable steps to ensure that your personal information is handled securely and in line with applicable privacy requirements.
We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
These measures may include secure website technology, restricted access, password protection, trusted service providers and regular website maintenance.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
We keep personal information only for as long as necessary to fulfil the purpose for which it was collected, including order fulfilment, customer service, legal, tax, accounting and record-keeping requirements.
Where information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
You may have the right to:
ask what personal information we hold about you
request correction of inaccurate or outdated information
request deletion of your personal information, where legally permitted
object to certain processing of your personal information
withdraw consent for marketing communications
request that we stop using your information for direct marketing
To make a request, please contact us using the details listed above.
Our website may contain links to third-party websites, plugins or services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reading their privacy policies before providing any personal information.
Our website and online store are intended for use by adults or by users with the consent of a parent or legal guardian.
We do not knowingly collect personal information from children without appropriate consent.
We may update this Privacy Policy from time to time.
The latest version will always be available on our website. Continued use of our website after changes are published means you accept the updated Privacy Policy.
If you believe your personal information has been processed unlawfully or that your privacy rights have been infringed, please contact us first so that we can try to resolve the matter.
You may also contact the Information Regulator of South Africa if you wish to lodge a complaint.
