We want you to be happy with your Chrysalis Bespoke Linen purchase.
RETURNS
Non-faulty items may be returned within 14 days of delivery, provided they are unused, unwashed, in their original condition and packaging, and accompanied by proof of purchase.
Before returning any item, please contact us to request a return or credit number.
RETURN SHIPPING
Customers are responsible for the cost of return shipping on non-faulty items.
We recommend using a tracked courier, as the item remains your responsibility until it reaches us.
REFUNDS
Once we have received and inspected the returned item, approved refunds will be processed within 10 days.
Refunds will be made to the original payment method where possible.
Original delivery fees are non-refundable unless the item is faulty, damaged, or incorrectly supplied.
FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, faulty, or incorrect. please contact us as soon as possible with your order number and photographs of the issue. Where an item is confirmed to be faulty or incorrectly supplied, we will assist with a suitable resolution, which may include repair, replacement, refund, or collection.
BESPOKE, PERSONALISED OR EMBROIDERED ITEMS
Bespoke, personalised, monogrammed, embroidered, or made-to-order items cannot be returned or refunded unless they are faulty or incorrectly supplied. Please check all spelling, initials, colours, sizes and personalisation details carefully before placing your order.
ITEMS THAT CANNOT BE RETURNED
For hygiene reasons, we are unable to accept returns of bedding, pillows, duvets, protectors, towels, bath mats or other textile items that have been used, washed or damaged, unless the item is faulty.
Please contact Chrysalis Bespoke Linen with your order number and reason for return.
